USPS worker helping to manage customer expectations

The USPS Railway Post Office is using the Everett Team Track today. The Valley Mail Train arrived a few hours behind schedule which has allowed for some daylight viewing of the unloading and sorting process.

USPS delivery on the Everett Team Track

Lots of oversized e-commerce parcels on today’s train.

USPS Railway Post Office
USPS worker sorts packages destine for Valley residents.

Pat Donahoe is the Valley’s USPS Manager of Customer Expectations. It is his job is to help residents understand that packages can occasionally be damaged in the shipping process.

USPS Railway Post Office worker
USPS Manager: Patrick Donahoe.

Without Pat’s skillful work, folks would begin to expect every delivery to arrive on time and undamaged.

USPS Railway Post Office worker

Each well-placed blow helps customers better understand the uncertainty of the package shipping process.

USPS Railway Post Office worker USPS Railway Post Office worker


Billy Learns a lesson
Young Billy learns a valuable life lesson.

Home from school, and seeing that his new Lionel swing bridge had arrived in a mangled shipping box, it was time for little Billy to learn one of life’s difficult lessons: “I know it’s hard son, but you’re seven-years-old now. It’s time we had a talk about  managing your expectations.”

Thomas is the founder of Propulsion Factory Marketing, providing small businesses, churches and non-profit organizations with the tools needed for effective online communications. He is also the father of three amazing boys and husband to their wonderful mother. Thomas is an advocate for non-traditional education, and an outspoken critic of public education and the Common Core.